Refund policy

Our products are produced on an individual basis to specification provided by the customer. It is the responsibility of the customer to ensure that they have been chosen to the correct specification for their needs. Feel free to ask any questions before purchasing.

We do not need to provide a refund if you have changed your mind, or wrong colour or size choice about a particular purchase, so please choose carefully. If your goods are faulty – we will meet our obligations under the Consumer Guarantees Act 1993

1.1 This warranty is given by Enclose Limited (“the Seller’) NZBN 9429052494703 registered at 5 Charann Place, Avondale, Auckland with telephone 0800 625 673

1.2  All references to “the Seller” and “the company” refer to Enclose Limited T/A Enclose

1.3  All references to “the Buyer” and “the customer” refer to the person who is: the original purchaser of goods that are purchased directly from the Seller; and who is named on the proof of purchase documents supplied by the Seller to the Buyer at the time of purchase.

1.4 For the purposes of clause 3.2, reasonable maintenance means regular washing with a soft cloth and mild pH neutral detergent followed by thorough rinsing with fresh water to ensure that substances such as airborne salts, dirt and pollutants are removed. Always remove the cover away from the heat pump unit, and any other appliances or goods prior to cleaning.

1.5 If any clause or term in this warranty is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining clauses will not in any way be affected or impaired.

1.6 The Customer agrees that it is the sole responsibility of the Customer to obtain any/and or all required standards, consents and permits from the local and relevant authorities and to meet all related costs. The Customer indemnifies the Company for any costs, damages and/or actions that it may suffer in connection with or arising out of the customers failure to meet its obligations under this clause.

In addition to any statutory warranties or conditions that apply under New Zealand Consumer Law, and subject to the conditions of warranty set out in this document, the Seller warrants the following:

2.1  The Company warrants its workmanship for a period of 10 years from purchase date, in relation to its services and inspected by the Customer on delivery. The Customer acknowledges that all other goods and products supplied by the Company (for example: powdercoating, and externally sourced components) are covered by the manufacturers warranty where applicable only. All products placed within 1m of the breaking shoreline, geothermal areas – the powdercoat warranty is reduced to a term no greater than 5 years from the date of purchase, as specified by the manufacturer.

2.2  All hardware and accessories, specifically gas struts, hinges, latches, and brackets, will be free from manufacturing defects and fit for purpose for a period of 2 years from the date of purchase, or as specified by manufacturer’s warranty.

2.3  Subject to the terms and conditions of this warranty, if the Seller determines that there is a valid claim under this warranty, the obligations of the Seller will be limited to, at the Seller’s sole discretion, the repair or replacement of any defective material or component, and any claim value will be limited to the value of the goods purchase price.

2.4   Subject to clause 2 and clause 6, any manufacturing costs, material costs, shipping or postage costs associated with the repair or replacement of a defective material or component under this warranty will be met by the Seller in full, limited to the full purchase price of the affected goods.

2.5   The Buyer will be responsible for any labour costs associated with the removal or replacement of any defective material or component at the installation location.

3.1 This warranty does not cover any of the following:

• Scratching, abrasion, chipping, or denting; unless it is reported to the Seller within 48 hours of delivery and prior to installation (whichever is the earliest), in accordance with clause 5.
• Fair wear and tear.
• Normal weathering, including normal loss of gloss and colour on painted surfaces, or fading of painted surfaces that is assessed as normal fading by the manufacturer of the product or manufacturer’s warranty of surface finishing product used during the manufacturing process.
• Any damage or fault that arises through an accident, a weather event, or an act of God, War, Strike, Lockout, Industrial action, Fire, Flood, Drought, Storm or any other event beyond the reasonable control of either party.
• Deterioration or any other fault or damage caused by impact, misuse, accident, or improper handling.
• Deterioration of the metal substrate through oxidization or rusting.
• Aesthetic surface corrosion including oxidization and rusting.
• Attack from chemical agents, fumes, liquids, or solids.
• Faults caused by movement after installation of the foundation, footing, or any walls, fences or similar surfaces used as anchor points.

3.2 This warranty will not apply to the following:

• Any product that the Buyer has not properly protected against damage prior to and during installation.
• Any product or component that is damaged during installation, or as a result of the installation.
• Any product that has not been installed onto a level concrete or timber surface.
• Any product that has not been installed in accordance with the Seller’s instructions, local council requirements or site specific requirements.
• Any product that is used other than for the purpose that the Seller intended it to be used for.
• Any defects or damage caused by improper installation, abuse, mistreatment, neglect, overflow from pool equipment, faulty pool equipment, insufficient care or exposure to acidic or corrosive or other abnormal conditions, including power, gas, solvents, chemicals or heat.
• Any product to which paint, varnish, enamel or any other coating or compound has been applied by any person other than the Manufacturer.
• Any components of the product which are or have been at any time in direct contact with chlorine, soil, fertiliser, sand, green or wet timber, plant or garden materials, or any other substance, film or product that may deteriorate, or contribute to the deterioration of any surface of the product.
• Any product that is adversely affected by marine, salt water, geothermal or industrial influences, without proof of adequate and reasonable maintenance as per 1.4
• Any product that has not been reasonably maintained by the Buyer.

3.3    The Company will use reasonable endeavours to ensure that the Goods are delivered and/or the services are completed on time subject to availability of Goods and materials and the Customers readiness of the site. The Company shall not be liable for any delay beyond the reasonable control of the Company

4.1 In order to make a claim under this warranty, the Buyer must, within the warranty period, submit a claim to the Seller in writing via email to hello@enclose.co.nz;

4.2 The Buyer must attach an invoice or appropriate proof of purchase to their claim.

4.3  The Buyer must attach photographic or video evidence of the defect or damage to which the warranty claim relates; as well as any other evidence that the Seller reasonably requests in order to assess the claim.

4.4  The Seller will assess the claim to determine its validity; and will notify the Buyer of the determination within a reasonable time.

4.5  If the Seller determines that the claim is valid, the Seller will repair or replace the defective material or component in accordance with the terms and conditions of this warranty.

4.6 The Seller will not accept any warranty claim that is not made strictly in accordance with Clause 4.

Subject to Clause 6:

5.1  The liability of the Seller under this warranty shall, so far as is permissible by law, be limited to, and extend only to, the replacement and/or repair of the Product as set out in this warranty. Any and all other warranties, indemnities, guarantees, liabilities, obligations or the like, whether express or implied, are hereby expressly excluded.

5.2  The Seller will in any event so far as permissible by law, not be liable for any damage, loss, consequential loss, injury, expense or prejudice emanating directly or indirectly from any defect, fault, vice or weakness in the product itself or the installation of the product.

5.3   The Seller’s liability under the Warranty does not include or extend to:

• Labour costs associated with the removal of the defective product,
• Labour costs associated with the installation of the replacement or repaired product; or
• Injury to persons arising from or caused in any way by the defective product; or
• Any damage to property, appliances, goods, heat pumps, air conditioners, bore pumps, pool pumps or components. Loss of income, profit or business, or any other indirect loss arising from or caused in any way by the defective product.

5.4   The warranty shall cease, and the Seller shall thereafter in no circumstances be liable under the terms of the warranty if the product is repaired, altered or overhauled without the Seller’s consent.

5.5 The warranty shall cease, and the Seller shall thereafter in no circumstances be liable under the terms of the warranty if ownership of the product is transferred from the Buyer to a third party.

5.6 In respect of all claims, the Seller will not be liable to compensate the Buyer for any delay or associated costs of a delay in either replacing or repairing the goods or in properly assessing the Buyer’s claim.

5.7 The Seller will not be responsible for any loss or damage occurred in the process of claiming under the warranty.

5.8 In the event of any breach of the contract by the Company, the remedies of the Customer shall be limited to damages which under no circumstance shall exceed the contract price of the Goods purchased.

6.1 The Company and Goods supplied are covered under The Consumer Guarantees Act 1993 except where the Customer acquires the Goods and/or Services from the Company for the purposes of business. The Customer entitled to a replacement or a refund for a major failure. The Customer is entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality.

6.2 The Buyer is not entitled to a refund or return if they change their mind; including but not limited to, if they change their mind about the size, colour or style of product ordered; or If they order a style or size of product that meets the product description, but is unable to be installed by the Buyer or their representatives for reasons other than a product fault, defect, or major failure.

6.3 If the Customer acquires the Goods and/or Services for business use, then subject to clause 2 of this contract, all conditions, guarantees and warranties such as those implied conditions and warranties under the contract and commercial law act 2017 are hereby excluded.

7.1 The customer will pay for the Goods and/or Services in accordance with the following timings for payment: a. Full payment for the Goods and/or Services prior to delivery for all purchases made via the website; or b. Wholesale invoices must be paid in full within 7 days from the invoiced date; or c. by other mutual agreement in writing.

7.2 If payment is not made on the due date, the company reserves the right to withhold further supply of Goods and/or Services until the customer's account is paid in full. Interest will accrue on unpaid accounts at the rate of 5% above the company’s bank overdraft rate per month as from the due date until payment is received in full. The Company reserves the right to allocate payments to any or all outstanding invoices.

8.1 The Customer Authorises the Company to collect, retain and use any information about the customer for the purpose of accessing the Customers credit worthiness or marketing Goods and/or Services to the Customer. Please refer to the Privacy Policy statement accessible on our website.

9.1 The Customer agrees that the Company has not and will not assume any obligation as the Customers agent or otherwise which may be imposed from the Customer from time to time persistent to The Health and Safety At Work Act 2015. The Company and the Customer agree that n terms of the act, unless the work is being conducted upon the Companies premises, the Company is not the entity that controls the place of work.

10.1 The Customer agrees that by making payment and/or placing a wholesale order for Goods and/or Services supplied by the Company that they therefore agree to all Terms and Conditions of the Company in their entirety and the Company will deem the Customer to have read and accepted all Terms and Conditions implied by the Company.