Other inquiries? Let's chat.
Please email us at email@example.com
ARE YOUR ENCLOSE HEAT PUMP COVERS SAFE TO PLACE OVER MY HEAT PUMP?
Enclose Heat Pump Covers are NZ’s only Independently tested to AS/NZS standard by world leading ISO Certified scientist, to not only look great, but maintain efficiency and performance.
Enclose aluminium covers are designed and engineered for optimal airflow, with minimised impact on the duty cycle of the unit. Your enclose heat pump cover must be mounted 100mm away from the wall – for optimal ventilation.
OUR TURNAROUND TIME
All enclose covers are standard sizes – yet individually manufactured inhouse by our team of experts and powdercoated locally with top of the line Dulux powdercoat. So please expect a minimum 4 week turn around time for collection and dispatch. You will receive the tracking info when your shipment in on it’s way to you.
Need a different size then the standard sizes, we have to offer at checkout? Or do you have a big multi town-house project on the go. No job is too big to small for the team. We routinely custom make any size to suit your space and requirements. Simply send your measurements and a photo of the area to firstname.lastname@example.org – and we can come back with a custom design and price.
IF I PURCHASE AN ENCLOSE UNIT – CAN IT TAKE IT WITH ME, WHEN I MOVE HOUSE?
Yes you absolutely can! Simply unbolt and take with you to your next property, assuming it fits the space. It is an asset that can last the test of time.
WHAT WARRANTY IS GIVEN?
Enclose Outdoor Covers provides a 10 year workmanship warranty and 2 year components warranty on hardware. All hardware and components are subject to the manufacture’s warranty only. The Enclose warranty is subject to The Consumer Guarantees Act 1993. This warranty covers the replacement or repair of any defect that is not a result of normal wear and tear. This warranty is not transferable. Please refer to our helpful product warranty tab on our website for more information.
DO YOU CUSTOM MAKE SIZES OR CAN I MODIFY MY ENCLOSE PRODUCT?
Yes we have a sister fabrication engineering company based here in Papamoa – GAS Manufacturing so everything is made here - inhouse! We can customize anything for you. Simple send an email to the team at email@example.com and we can quote your size/design/quantity for your unique project.
DO YOU OFFER REFUNDS AND RETURNS?
Standard consumer rights and guarantees apply, but please choose carefully as your order is 100% custom made at the time of order, we do not offer returns or refunds if you change your mind; if you have ordered the wrong colour; if you have ordered the wrong size; if the product doesn’t fit; or if you find that it is not suitable for your space. If you would like help choosing the right product, please contact us before placing an order – as we are more than happy to help. Please refer to our warranty terms and conditions for further information on refunds and returns.
WHAT MATERIALS ARE THE ENCLOSE PRODUCT RANGE MADE FROM?
We are proudly 100% NZ made – using all NZ extruded aluminium. All our hardware is top grade stainless steel and finished in a premium powdercoat using the Dulux powdercoating range. Nothing but the very best is being used for your asset.
ARE YOU ENCLOSE PRODUCTS WELDED OR SCREWED?
All our enclose range is manufactured by our sister fabrication company – GAS Manufacturing. So all pre-manufactured components are welded for strength and durability, insuring no sagging occurs overtime.
Hence the 10 year warranty on materials and workmanship.
HOW LONG DOES ASSEMBLY OF MY ENCLOSE COVER TAKE?
Your enclose heat pump cover – both small and large – will take approx. 15min to install All instructions and fasteners are supplied. Just an allen key and screwdriver is required from you. If you are attaching your Enclose unit to brick or concrete – then a masonry drill bit and drill will also be required.
Your enclose bin and pool pump cover – will take approx. 2 hours to install, for someone with reasonable DIY skills. All instructions and fasteners are supplied. Some tools are required from you. If you are attaching your Enclose unit to brick or concrete – then a masonry drill bit and drill will also be required.
HOW DO I MOUNT MY ENCLOSE COVER?
There is two options to mount your enclose cover. The first is via the included welded foot mounted system and the second via the included wall mounted system. 4 points of fastening is required minimum.
Foot Mounted – This is included with your Enclose cover. Ensure you have a level surface, either attach directly to timber with the included stainless-steel fasteners or attach to your masonry base using the 8mm diameter masonry plugs and stainless steel fasteners. An 8mm masonry drill bit is required and not included in your kitset – however all fasteners and installation instructions are included.
Wall Mounted – If you can only attached into your level surface in 2 places – using the existing food mount. Or if you cannot penetrate the base membrane surface, grass or other unattachable surface. The wall mounted bracket includes fasteners, for both timber and masonry connections and installation instructions.
Both are included as standard options and you can choose which one – you decide to use.
DO I NEED A FLAT SURFACE TO INSTALL MY ENCLOSE SYSTEM ONTO?
Yes – we recommend all installation of your enclose product on a level concrete or wooden platform for optional use and mounting.
IS THERE AN INSTALLATION SERVICE?
Yes – if you are locally based in the Bay of Plenty, we can carry out installation for you (t+c apply). If you are outside the Bay of Plenty, we have a 3rd party partner that offers installation services. Bookings can be made through their portal accessible within the products page. The cost of this will depend on location and installation requirements.
Is there anything to be warned about
- Assembly should be carried out by a qualified person or someone with good DIY knowledge – and as per the instructions included. We take no responsibility for poor installation.
- Do not move any of your condenser unit or pipes
- All heat pump covers must be installed 100mm minimum off the wall – for correct installation and airflow
- Do not sit on the enclose outdoor covers or place anything on the lid.
- Ensure all enclose units meet the local council requirements for installation. Covers in pool areas need to be in non-climbable zones and heat pump covers away from balustrades – for the risk of falling. Please ask us or speak to your local council if installing pool pump covers around your pool area, or enclose covers in multi-level living situations, to ensure they meet local authority requirements.
What maintenance is needed?
- Enclose products are made from powdercoated aluminium, which is virtually maintence fee. To keep it looking fresh from debris – wash with a soft cloth, and pH nautral detergent and fresh water. For the Enclose heat pump outdoor cover, remove the screen – but undoing the bolts, clean the aluminium cover as above and then place and fasten back into place, once the clean is complete.
- Ensure all your Enclose covers are kept free of leaves and debris build up – as this could effect the airflow of the unit.
What do I need to know about the delivery options?
We offer free nationwide delivery, but please note that we do not ship to PO Boxes. Please provide a physical address during the checkout process for successful delivery.
If you're located in a rural area, your delivery may take longer than usual, and will incur additional charges.
For shipping to Australia and Pacific Islands via DHL, you can request a quote and arrange the delivery through our "Get a Free Quote" option.
If you reside in outer islands like Chatham Islands, Waiheke Island, or Great Barrier Island, please be aware that there are additional charges for shipping. We suggest reaching out to us for precise pricing.
If you prefer to collect your order in person, you can choose the "Collection" option during checkout. We will notify you when your goods are ready for collection at our pick-up address, which is unit 2/4 Ashley Place, Papamoa.
If you have any more questions about our delivery services, feel free to contact our customer support team for assistance.