ARE YOUR ENCLOSE HEAT PUMP COVERS SAFE TO PLACE OVER MY HEAT PUMP?

Enclose Heat Pump Covers are NZ’s only Independently tested to AS/NZS standard by world leading ISO Certified scientist, to not only look great, but maintain efficiency and performance.

Enclose aluminium covers are designed and engineered for optimal airflow, with minimised impact on the duty cycle of the unit. Your enclose heat pump cover must be mounted 100mm away from the wall – for optimal ventilation.

OUR TURNAROUND TIME

All enclose covers are standard sizes – yet individually manufactured inhouse by our team of experts and powdercoated locally with top of the line Dulux powdercoat. So please expect a minimum 4 week turn around time for collection and dispatch. You will receive the tracking info when your shipment in on it’s way to you.

Need a different size then the standard sizes, we have to offer at checkout? Or do you have a big multi town-house project on the go. No job is too big to small for the team. We routinely custom make any size to suit your space and requirements. Simply send your measurements and a photo of the area to hello@enclose.co.nz – and we can come back with a custom design and price.

WHAT WARRANTY IS GIVEN?

Enclose Outdoor Covers provides a 10 year workmanship warranty and 2 year components warranty on hardware. All hardware and components are subject to the manufacture’s warranty only. The Enclose warranty is subject to The Consumer Guarantees Act 1993. This warranty covers the replacement or repair of any defect that is not a result of normal wear and tear. This warranty is not transferable. Please refer to our helpful product warranty tab on our website for more information.

DO YOU CUSTOM MAKE SIZES OR CAN I MODIFY MY ENCLOSE PRODUCT?

Yes we have a sister engineering company based in Auckland, so everything is made here - inhouse! We can customize anything for you. Simple send an email to the team at hello@enclose.co.nz and we can quote your size/design/quantity for your unique project.

DO YOU OFFER REFUNDS AND RETURNS?

Standard consumer rights and guarantees apply, but please choose carefully as your order is 100% custom made at the time of order, we do not offer returns or refunds if you change your mind; if you have ordered the wrong colour; if you have ordered the wrong size; if the product doesn’t fit; or if you find that it is not suitable for your space. If you would like help choosing the right product, please contact us before placing an order – as we are more than happy to help. Please refer to our warranty terms and conditions for further information on refunds and returns.

WHAT MATERIALS ARE THE ENCLOSE PRODUCT RANGE MADE FROM?

We are proudly 100% NZ made – using all NZ extruded aluminium. All our hardware is top grade stainless steel and finished in a premium powdercoat using the Dulux powdercoating range. Nothing but the very best is being used for your asset.

ARE YOU ENCLOSE PRODUCTS WELDED OR SCREWED?

All our enclose range is manufactured by our sister engineering company. So all pre-manufactured components are welded for strength and durability, insuring no sagging occurs overtime.

Hence the 10 year warranty on materials and workmanship.

HOW LONG DOES ASSEMBLY OF MY ENCLOSE COVER TAKE?

Your enclose heat pump cover – both small and large – will take approx. 15min to install All instructions and fasteners are supplied. Just an allen key and screwdriver is required from you. If you are attaching your Enclose unit to brick or concrete – then a masonry drill bit and drill will also be required.

Your enclose bin and pool pump cover – will take approx. 2 hours to install, for someone with reasonable DIY skills. All instructions and fasteners are supplied. Some tools are required from you. If you are attaching your Enclose unit to brick or concrete – then a masonry drill bit and drill will also be required.

HOW DO I MOUNT MY ENCLOSE COVER?

There is two options to mount your enclose cover. The first is via the included welded foot mounted system and the second via the included wall mounted system. 4 points of fastening is required minimum.

Foot Mounted – This is included with your Enclose cover. Ensure you have a level surface, either attach directly to timber with the included stainless-steel fasteners or attach to your masonry base using the 8mm diameter masonry plugs and stainless steel fasteners. An 8mm masonry drill bit is required and not included in your kitset – however all fasteners and installation instructions are included.

Wall Mounted – If you can only attached into your level surface in 2 places – using the existing food mount. Or if you cannot penetrate the base membrane surface, grass or other unattachable surface. The wall mounted bracket includes fasteners, for both timber and masonry connections and installation instructions.

Both are included as standard options and you can choose which one – you decide to use.

DO I NEED A FLAT SURFACE TO INSTALL MY ENCLOSE SYSTEM ONTO?

Yes – we recommend all installation of your enclose product on a level concrete or wooden platform for optional use and mounting.

IS THERE AN INSTALLATION SERVICE?

Yes – we have a 3rd party partner that offers installation services. Bookings can be made through their portal accessible within the products page. The cost of this will depend on location and installation requirements.